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Please take a moment to browse our references list to find out how we've been able to support our customers in the hotel and travel industry with their IT issues: RFPs for hotel software, hospitality IT strategy, IT project management and hospitality CRM.
The Baska Story: IT Implementation & Organization
The Croatian hospitality company Hoteli Baška operates 5 hotels, 2 campsites and 8 Food and Beverage outlets. All properties are located in Baška on the Island Krk which lies directly on the coast of the Adriatic Sea. Ranging from 5 Star deluxe to 3 Star family vacation properties, Hoteli Baška is a recognized player in Croatian tourism and hotel market.
The Maistra Story: IT Strategy Road Map
The Croatian hotel chain operates 10 hotels, 8 resorts, 7 campgrounds and is one of the leading hotel companies in Croatia. Focused on providing guests with an authentic Croatian experience, personal service and exceptional facilities, Maistra strives to become a first calss hospitality brand on the international level. After successfully redefining their distribution strategy, it was clear that adjustments to the current IT landscape would aid Maistra in achieving their new strategic goals
The DERAG Story: IT Strategy and PMS Request for Proposal (RFP)
The Munich based DERAG Livinghotels (DERAG) caters to both the short term and long term travel market operating both traditional hotel rooms and serviced apartments. With a strong background in real estate, DERAG owns and operates14 Apartment hotels and over 2400 Serviced Apartments in Germany and Austria, making DERAG one of the leaders in the German speaking market for long-term accommodation.
Contact Management and Document Management: Q-Admin. We have been assisting Romantik Hotels & Restaurants with all projects with respect to information technology. The branch office in Frankfurt is using our automation of voucher sales and an intergrated concept for customer data management.
IT Strategic Concept: We helped TUI Hotels & Resorts with the selection of a head office solution that provides management with sound and meaningful data for strategic management decisions. TUI AG is an internationally active group with the sectors tourism and shipping.
Vendor Information Database: Since 2003, we have been running a database for the administration of supplier contracts, which is used by all Marriott hotels globally. Access to up-to-date data on turnover figures helps the purchasing team in their negotiations with suppliers.
Financial Reporting: Since 2000, we have been assisting Marriott with consolidation, editing, and further processing of financial data from the PMS of the German hotels. This helps standardize data and eliminate manual reporting.
Global Travel Expense Reporting: Marriott has been using our travel expense reporting system since 2002. Thanks to its integration with the higher-level financial accounting systems, travel expense management is automated, and the need for manual processing is reduced.
The ROBINSON Story: Defining CRM Requirements
The Robinson Club GmbH (ROBINSON) is a 100 percent subsidiary of TUI AG based in Hanover, Germany. ROBINSON was founded in 1970 and is the German quality and market leader in the premium segment for club holidays. Worldwide ROBINSON employs more than 4,500 employees in 11 countries operating 23 clubs and one townhouse.
CRS selection: In order to select a sustainable central reservation system, we developed requirements specifications based on a thorough analysis of current business areas and strategic options. We helped QR with the integration of the selected CRS into the existing IT infrastructure, and in particular achieved cost-savings through process optimization.
Management information system: hit-CONSULT designed and installed a management information system. This helps QR to pro-actively respond to changes in the market and optimize the electronic sales process of over 200 hotels.
Controlling and accounting system: Since 2000, we have assisted QR in controlling and billing for their services. To achieve this, data from a number of different systems is consolidated and edited.
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PMS selection and consulting: Aspria is an operator of premium health clubs who opened its first hotel in March 2009 in Hannover, Germany. hit-CONSULT assisted Aspria in selecting a suitable property management system, and supported the industry newcomer with know-how and business consulting.
Case study: Successful entry into the hotel market
Project management, configuration standards: We assisted Dorfhotel Iberotel Hotels & Resorts with implementing a new multi-property edition (MPE). Having defined reporting requirements and configuration standards for all properties, the head office now receives valuable reporting data. With sound project planning and a "train-the-trainer" program, we helped the company's staff to ensure a smooth roll-out.
Project management: We assisted pentahotels in the roll-out of the Epitome property management system, ensuring a smooth implementation and freeing the company's staff of time-consuming tasks.
Strategy Sales Force Automation: Living Hotels plans to enhance its technology-based sales. hit-CONSULT supports Living Hotels by designing a strategy for sales force automation and adapting the SalesForce Database in order to optimize distribution in terms of cost and benefits.
Product development: transparenzwerkstatt is a management consultancy specializing in optimizing management processes. Using hit-CONSULT's comprehensive industry know-how, transparenzwerkstatt is able to customize its services to the hospitality industry.
PMS selection & RFP: We supported Nordotel, a subsidiary of TUI Hotels & Resorts, in selecting an adequate property management system for their seven properties in Tenerife.
