ROBINSON- Defining the Requirements for a CRM System
New Case Study: hit-CONSULT supported ROBINSON's project team with the planning and implementation of a Customer Relationship Management System (CRM). More...
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...this is what good IT project management should deliver. Realistic scheduling, market expertise and industry know-how are the ingredients we employ grant successful implementations.
Vendors usually install systems according to your specifications, but they often fail to advise you on configurations customised to your needs. hit-CONSULT project managers help to define configurations based on your company's size and processes, as well as best industry practices. As project managers, we make sure that all contracted services are implemented correctly and that your system will work well in your day-to-day operations.
One of the greatest challenges with software roll-outs in the hospitality and tourism industry is the need to keep operations running during implementation. hit-CONSULT's project management is aimed at smooth implementation and as little interference with day-to-day operations as possible. If need be, we train in-house trainers recruited from your staff or provide additional personnel resources. This way you and your staff have time for the essentials, namely your guests.
Introducing new software usually means insecurity and extra stress for your staff, as they have to learn new processes while keeping operations running. hit-CONSULT's professional change management helps you foster user acceptance. Helping your staff embrace the changes is an important prerequisite for successful software implementations, and, ultimately, true and sustainable ROI on your investment.
When is your next roll-out? Please give us a call or send an e-mail to let us know about your IT project management needs.